I took calls for unemployment benefits at the end of the recession. It was devastating.
The gentleman on the other end of the line was sobbing. A moment ago, he had been yelling at me, but when that didn’t work, he turned to an emotional plea. He told me about his wife and children that he needed to support, his mortgage, his car payment, his utilities. He probably would have tried bargaining, but we both knew that would go nowhere. This conversation was about one thing: ending his unemployment benefits. I wish I could say I was moved. But I was two hours into my shift, and he was already the second sobbing person I had talked to. I knew there would be many more before my day ended. It was December 2010 and I was working as an operator at the Pennsylvania Office of Unemployment Compensation. It was a rough month. Many people were ending their run on unemployment compensation after collecting for nearly two years. It wasn’t because they had jobs. It was because the special period of extended benefits that allowed people to stay on the program ended every December. None of...